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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Michelle Robbins-Negron

Michelle Robbins-Negron

October 10, 2024

5  out of  5
rating by Michelle Robbins-Negron
"This team is always available for my many questions and/or concerns! When I call the office Sarah & Robyn are knowledgeable & willing to take extra time with me to ensure I fully understand everything & anything. I cannot speak highly enough about this team! Thanks for all that you continue to do for my family & I."
We responded:
"We are grateful to you for allowing us to take care of you and your family!"
Profile photo of M MD

M MD

August 2, 2024

5  out of  5
rating by M MD
"Jordan, Yessi, Sarah, Robin. Kudos to these people! They’ve always been very nice, accommodating, patient, professional and knowlegeable. They take time to listen and they empathize with their clients. There is no big or small question for them, they are always willing to help and assist. Best Customer Service!!! Other Statefarm agents should learn from these people. I hope Satefarm HQ is aware of how these people operates and pattern them. Keep up the good work! - Maria D."
We responded:
"Thank you so much for your kind words, Maria. My team and I love taking care of our customers and providing the best service we can! We appreciate you being a loyal customer and look forward to continuing to provide outstanding customer service."
Profile photo of Matthew Pollock

Matthew Pollock

April 24, 2024

5  out of  5
rating by Matthew Pollock
"Always super helpful and polite when handling all of my insurance needs!"
We responded:
"We appreciate you being a loyal customer, Matt! Thanks for letting us take care of you and your family!"
Profile photo of Steve Sawyer

Steve Sawyer

April 16, 2024

5  out of  5
rating by Steve Sawyer
"Just like every other time that I needed assistance, Sara and Tom’s staff provided “ World Class “ service"
We responded:
"Thank you for your review, Steve. We are happy to take care of you and appreciate you being a loyal customer!"
Profile photo of GuylahElizabeth AlwaysSmiling

GuylahElizabeth AlwaysSmiling

April 1, 2024

5  out of  5
rating by GuylahElizabeth AlwaysSmiling
"Jordan Rivera took wonderful care of us. We are new clients, and he was exceptional in answering our questions for our car insurance needs. He provided quotes and discussed options available to consider. They also provided a nice welcome gift bag of goodies and have a referral program. The office was beautiful, and you could tell they take pride in their business. They were kind in taking us as walk-in clients."
We responded:
"We are so glad Jordan was able to take such great care of you and we look forward helping with all of your insurance needs!"
Profile photo of Izzi Brooner

Izzi Brooner

March 7, 2024

5  out of  5
rating by Izzi Brooner
"Robin is always so helpful for any questions and requests we have. Friendly staff and clean office."
We responded:
"Thank you for sharing your experience with Robin and our office, Izzi! We appreciate you being loyal customers."
Profile photo of Hannah Rupard

Hannah Rupard

February 29, 2024

5  out of  5
rating by Hannah Rupard
"Tom Rivera’s team has been so helpful every time I’ve moved! They’re super communicative and they make sure the process is easy and stress-free!"
We responded:
"Thank you for your kind words, Hannah. We appreciate you being a loyal customer and look forward to being there for all of your moves!"
Profile photo of Kirkland Swanson

Kirkland Swanson

February 23, 2024

4  out of  5
rating by Kirkland Swanson
"Robin who I spoke with a couple of times to get my renters insurance and car insurance back and active was MARVELOUS! I couldn't ask for a more dependable customer service or location. Thank you Robin"
We responded:
"Thank you for the review, we are so glad you have enjoyed working with Robin! "
Profile photo of Sherry Thomas

Sherry Thomas

February 15, 2024

5  out of  5
rating by Sherry Thomas
"Sara is absolutely wonderful to work with. She is knowledgeable and efficient. Highly recommended!!"
We responded:
"We appreciate your kid words and are so glad you have enjoyed working with Sara!"
Profile photo of Luis González

Luis González

February 8, 2024

5  out of  5
rating by Luis González
"Excellent customer service, attentive, friendly staff, staff committed to helping you and finding the best alternatives for you. Best of all, if they are busy to answer a call, they help you by text message. Thank you and you will continue to be my insurance agent!"
We responded:
"Thank you, Luis! Taking care of our customers in a friendly and professional way is our goal and I am glad you have such a good experience with us. We look forward to being here for you for years to come!"
Profile photo of Gabriela Galindo

Gabriela Galindo

January 18, 2024

5  out of  5
rating by Gabriela Galindo
"Sara was very helpful helping us with our insurance she is very understanding person did her all she can to make us happy :)"
We responded:
"Thank you so much Gabriela!"
Profile photo of Danielle Fleming

Danielle Fleming

November 24, 2023

5  out of  5
rating by Danielle Fleming
"Best decision I could have ever made switching my insurance to State Farm! Thank you Tom and your whole staff for the great customer service!! Have recommended you every chance I get."
We responded:
"Danielle, we are so glad you have been happy with your coverage and service. Thank you for sharing your experience with your friends and family, a referral is the best compliment we can receive!"
Profile photo of Terry Mitchell

Terry Mitchell

November 22, 2023

5  out of  5
rating by Terry Mitchell
"The staff were all very helpful and friendly, the service they gave us was good and straight to the point. Overall a great experience!"
We responded:
"We always enjoy being able to take care of you and your family, Terry! Thank you for being a loyal customer."
Profile photo of Ron Brown

Ron Brown

November 12, 2023

5  out of  5
rating by Ron Brown
"We've been with Tom for several years now, their customer service is second to none! Highly recommended!"
We responded:
"We appreciate you being a loyal customer, Ron!"
Profile photo of Ryan Fleming

Ryan Fleming

November 8, 2023

5  out of  5
rating by Ryan Fleming
"Best thing I did was switch to State Farm. Great group of people very friendly and helpful! Saved a lot of money by switching 💯 !!! Thank you Sara 🙂"
We responded:
"Thank you for your 5 star review and kind words, Ryan! "
Profile photo of Richard Moody

Richard Moody

August 7, 2023

5  out of  5
rating by Richard Moody
"Our agent, Sara, answered all of our questions and did a great job."
We responded:
"Thank you for the 5 star review and sharing your positive experience with our office, Richard!"
Profile photo of Lynn Hubbard

Lynn Hubbard

May 31, 2023

5  out of  5
rating by Lynn Hubbard
"I’ve always had great success with State Farm. However, I’ve had THE BEST service and turnaround time with this particular office. Thank you Sara for being the best at what you do!!"
We responded:
"Lynn, thank you for your kind words! My team and I work hard to provide the best service possible and I am so happy to hear you have had positive experiences working with us. Thank you for being a loyal customer!"
Profile photo of John Connor

John Connor

January 27, 2023

4  out of  5
rating by John Connor
"First claim I have had in years getting terrible service......thanks for getting involved when you became aware of the problem it was solved"
We responded:
"John, we are so sorry that you had a bad experience with Emergency Road Service. As soon as our office became aware of the issue, we worked quickly to help take care of the problem. It is my sincere hope that you are pleased with the resolution we were able to provide. Please reach out if there is anything else we can do. -Tom Rivera, Agent"
Profile photo of Dori Settles

Dori Settles

September 15, 2022

5  out of  5
rating by Dori Settles
"We've been with Tom Rivera's State Farm office for over 22 years. Tom and his wonderful team have made sure that we understood what we needed and wanted, helped us navigate the insurance system, including filing claims, and have more than met our expectations. Tom even personally met with our kids when they became newly licensed drivers! Now moving to a new state and making changes, they are helping us with the transition as much as they can from afar. It's going to be hard to find an agent/office that can meet the quality of care and professionalism we've grown accustomed to!"
We responded:
"Thank you for your kind words and years of loyalty, Dori. You will be missed, but you know where to find us if you ever move back!"
Profile photo of Jim W

Jim W

June 24, 2022

3  out of  5
rating by Jim W
"I was with this insurance agency for some time until their rates went through the roof. I was told that I was now of an age where the rates were going up. Well the thing is I switch to Allstate and didn't have that issue. The one thing I will say the kind of surprise me was that in the time I was with the agency I never received a call or any contact from the agency principal. Made me feel like just another number."
We responded:
"Jim, I'm sorry that you were not happy with State Farm's rates. Unfortunately, as an agency, we don't have any control over that. We appreciate the time you spent with us and if you are ever unhappy with Allstate or want to compare rates again since they do change, please reach out."
Profile photo of Alejandro Gonzalez

Alejandro Gonzalez

June 8, 2022

5  out of  5
rating by Alejandro Gonzalez
"Great service fast and easy. Would recommend!"
We responded:
"Thank you for your recommendation, Alejandro! We appreciate your business and are happy to be able to help you with all of your insurance needs."
Profile photo of M Simmons

M Simmons

January 21, 2022

1  out of  5
rating by M Simmons
"Stay away from this agent. He is very dishonest and may give you bad information and then lie about what he told you. Many other honest agents out there. Update: If you were sorry you would man up and admit your mistake. We believed in you and it was very costly to us, as you know. Update2: got my annual present from the IRS today reminding me again how dishonest his agency is. Choose this agent at your own risk but don’t believe anything he tells you. A real person would admit their mistakes. One star is two stars too many."
We responded:
"Mike, I am very sorry that you feel this way. I have been an agent for 30 years and have always been about honesty and integrity. My office has tried many times to help and we strive to do the best for all of our clients."
Profile photo of Patricia Seivert

Patricia Seivert

July 27, 2021

5  out of  5
rating by Patricia Seivert
"Sara Mullen is hands down the best thing about State Farm Insurance with Tom Rivera. She has gone above and beyond to help me with claims, getting the best rates -working on the best coverage for the best rate. The reason I stay with State Farm is that she has given excellent customer service and is very responsive to any issue or problem. I know she truly has my back. That is hard to find in the insurance industry She is authentic, caring and Is a great person to have on your side."
We responded:
"Patricia we want to thank you for your business, and taking the time to leave an amazing review! Thank you!"
Profile photo of Brooke Anne

Brooke Anne

June 28, 2021

5  out of  5
rating by Brooke Anne
"I have been a customer with Tom Rivera since 2016, your office has the most kindest & caring staff I've had the pleasure of doing business with."
We responded:
"Thank you Brooke for the wonderful 5 star review and the kind words, your business is greatly appreciated."
Profile photo of abby kennedy

abby kennedy

April 30, 2021

5  out of  5
rating by abby kennedy
"AMAZING! I CANNOT BEAT THE PRICE! I HAVE LIFE, RENTERS, AND FULL COVERAGE INSURANCE HERE !"
We responded:
"Abby, thank you for your kind words!"