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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Richard Moody

August 7, 2023

5  out of  5 rating by Richard Moody
"Our agent, Sara, answered all of our questions and did a great job."

Lynn Hubbard

May 31, 2023

5  out of  5 rating by Lynn Hubbard
"I’ve always had great success with State Farm. However, I’ve had THE BEST service and turnaround time with this particular office. Thank you Sara for being the best at what you do!!"

John Connor

January 27, 2023

4  out of  5 rating by John Connor
"First claim I have had in years getting terrible service......thanks for getting involved when you became aware of the problem it was solved"

Dori Settles

September 15, 2022

5  out of  5 rating by Dori Settles
"We've been with Tom Rivera's State Farm office for over 22 years. Tom and his wonderful team have made sure that we understood what we needed and wanted, helped us navigate the insurance system, including filing claims, and have more than met our expectations. Tom even personally met with our kids when they became newly licensed drivers! Now moving to a new state and making changes, they are helping us with the transition as much as they can from afar. It's going to be hard to find an agent/office that can meet the quality of care and professionalism we've grown accustomed to!"

Jim W

June 24, 2022

3  out of  5 rating by Jim W
"I was with this insurance agency for some time until their rates went through the roof. I was told that I was now of an age where the rates were going up. Well the thing is I switch to Allstate and didn't have that issue. The one thing I will say the kind of surprise me was that in the time I was with the agency I never received a call or any contact from the agency principal. Made me feel like just another number."

Alejandro Gonzalez

June 8, 2022

5  out of  5 rating by Alejandro Gonzalez
"Great service fast and easy. Would recommend!"

M Simmons

January 21, 2022

1  out of  5 rating by M Simmons
"Stay away from this agent. He is very dishonest and may give you bad information and then lie about what he told you. Many other honest agents out there. Update: If you were sorry you would man up and admit your mistake. We believed in you and it was very costly to us, as you know. Update2: got my annual present from the IRS today reminding me again how dishonest his agency is. Choose this agent at your own risk but don’t believe anything he tells you. A real person would admit their mistakes. One star is two stars too many."

Patricia Seivert

July 27, 2021

5  out of  5 rating by Patricia Seivert
"Sara Mullen is hands down the best thing about State Farm Insurance with Tom Rivera. She has gone above and beyond to help me with claims, getting the best rates -working on the best coverage for the best rate. The reason I stay with State Farm is that she has given excellent customer service and is very responsive to any issue or problem. I know she truly has my back. That is hard to find in the insurance industry She is authentic, caring and Is a great person to have on your side."

Brooke Anne

June 28, 2021

5  out of  5 rating by Brooke Anne
"I have been a customer with Tom Rivera since 2016, your office has the most kindest & caring staff I've had the pleasure of doing business with."

abby kennedy

April 30, 2021

5  out of  5 rating by abby kennedy

Mike Mandolfo

December 16, 2020

5  out of  5 rating by Mike Mandolfo
"Quality service and superior coverage. Highly recommend the agency team at Tom Rivera State Farm."

Cazzo Pazzo

September 22, 2020

1  out of  5 rating by Cazzo Pazzo
"Tom Rivera Charlotte Beardmore Steve O'Conner are all worthlees very unprofessional all they are trying to do is steal your money they call it legal im pretty sure its a fine line they should all 3 be in jail definitely not running a business keep looking State Farm is does nit have your best interest"

Some Dude

May 25, 2019

5  out of  5 rating by Some Dude
"We switched to State Farm as soon as Jesus showed us how much we would save and benefit from switching! He always keeps us updated and is always there to help with any questions i've had!"

DeLato8926 Jay

May 22, 2019

5  out of  5 rating by DeLato8926 Jay
"Jesus Rivera has always been helpful with all my insurance and life insurance needs and wants. Unlike other insurance agents and companies. Jesus has always gone detail to detail, step by step. He is a great leader and represent State Farm very well. And makes sure us the clients are well taken care of."

Francisco Tamayo

May 22, 2019

5  out of  5 rating by Francisco Tamayo
"I have always received the best customer service from Jesus Rivera and would highly recommend to anyone in the market for any type of insurance."

Jose Pena

May 22, 2019

5  out of  5 rating by Jose Pena
"Jesus Rivera has helped me with different policies, he's been very transparent with all the information and quotes. I would strongly recommend him if you are looking at comparing your current policies, he'll compare apples to apples and let you know if he can get you a deal. Great help with all insurance needs in English and Español."

Daniel Rodriguez

May 21, 2019

5  out of  5 rating by Daniel Rodriguez
"Jesus Rivera easy guy to work with explain everything about your insurance gives you the best deals. This is the guy you need to go to for car insurance"

Geovany Montenegro

May 21, 2019

5  out of  5 rating by Geovany Montenegro
"Highly recommended! Very professional and trustworthy staff. Jesus Rivera indeed treated me like a good neighbor. He guided me through the different policies & explained everything so well. He made sure I chose the right insurance policy to fulfill my needs. He still keeps me up to date on any changes and new policies. Outstanding service!"

Chris Perez

April 10, 2019

5  out of  5 rating by Chris Perez
"Sat in with a gentleman by the name of Luis. Was very easy to deal with, and helped get me a good price. Would highly recommend."

Jennifer Howder

February 28, 2019

5  out of  5 rating by Jennifer Howder
"What an absolutely wonderful office to work with. They have competitive rates, and terrific customer service. 100% recommend using them as your agent!"

Jene' Ketter

February 8, 2019

1  out of  5 rating by Jene' Ketter
"My husband and I switched to State Farm from USAA in 2015. We received a quote stating that we would save $1700/year by switching so we switched insurances. A month after receiving the quote from State Farm and joining, they increased the quoted amount by over $100/month. Fast forward to 2019. We added our teenager to the insurance. We decided to price insurance and found that State Farm would be the best; however, within a month of adding our teenager to our policy, State Farm more than doubled her insurance (even with liability). I would encourage people to be aware of any pricing that Tom Rivera's office provides. They tend to have a "low and grow" philosophy by quoting low and increasing the amount (doubling it this last time). Do not trust what this company quotes you. Follow Up: I told Sarah on the phone that this was an issue. She made no effort to correct the quote besides to tell me it was an oversight. Please realize that the Google response below is a canned reply and Tom's office has made no effort to correct the issue."

andres lara

November 30, 2018

5  out of  5 rating by andres lara
"Yup, this place is nice. They helped me greatly when my car was vandalised!"

maria fountain

September 5, 2018

5  out of  5 rating by maria fountain
"I have been with Tom and his Staff for 15 years. I love them because they treat me like family. Very nice and sweet, especially Leanne!"

Luke Schnepel

July 31, 2018

5  out of  5 rating by Luke Schnepel
"One of the best agents in town!"

Erika Salazar

July 31, 2018

5  out of  5 rating by Erika Salazar
"This office has very professional and friendly staff! They are also incredibly knowledgeable."