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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Amy P

Amy P

March 21, 2025

5  out of  5
rating by Amy P
"Met with Sara Brown to update our insurance plan today. Feel comfortable with the updates and know we’re in good hands."
We responded:
"Thank you Amy, we are so glad that Sara was able to take good care of you!"
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Liliana Hughes

December 26, 2024

5  out of  5
rating by Liliana Hughes
"If you want great customer service and quick responses, Tom Rivera’s office is the place. Since switching Insurance Agents was the best thing ever. Sara has addressed all our questions and needs. Has even gone above and beyond what we could have asked for. We definitely recommend them."
We responded:
"Thank you for the nice review, Lili! We have enjoyed working with you guys and look forward to continuing to provide the best service possible!"
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M MD

August 2, 2024

5  out of  5
rating by M MD
"Jordan, Yessi, Sarah, Robin. Kudos to these people! They’ve always been very nice, accommodating, patient, professional and knowlegeable. They take time to listen and they empathize with their clients. There is no big or small question for them, they are always willing to help and assist. Best Customer Service!!! Other Statefarm agents should learn from these people. I hope Satefarm HQ is aware of how these people operates and pattern them. Keep up the good work! - Maria D."
We responded:
"Thank you so much for your kind words, Maria. My team and I love taking care of our customers and providing the best service we can! We appreciate you being a loyal customer and look forward to continuing to provide outstanding customer service."
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GuylahElizabeth AlwaysSmiling

April 1, 2024

5  out of  5
rating by GuylahElizabeth AlwaysSmiling
"Jordan Rivera took wonderful care of us. We are new clients, and he was exceptional in answering our questions for our car insurance needs. He provided quotes and discussed options available to consider. They also provided a nice welcome gift bag of goodies and have a referral program. The office was beautiful, and you could tell they take pride in their business. They were kind in taking us as walk-in clients."
We responded:
"We are so glad Jordan was able to take such great care of you and we look forward helping with all of your insurance needs!"
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Kirkland Swanson

February 23, 2024

4  out of  5
rating by Kirkland Swanson
"Robin who I spoke with a couple of times to get my renters insurance and car insurance back and active was MARVELOUS! I couldn't ask for a more dependable customer service or location. Thank you Robin"
We responded:
"Thank you for the review, we are so glad you have enjoyed working with Robin! "
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Luis González

February 8, 2024

5  out of  5
rating by Luis González
"Excellent customer service, attentive, friendly staff, staff committed to helping you and finding the best alternatives for you. Best of all, if they are busy to answer a call, they help you by text message. Thank you and you will continue to be my insurance agent!"
We responded:
"Thank you, Luis! Taking care of our customers in a friendly and professional way is our goal and I am glad you have such a good experience with us. We look forward to being here for you for years to come!"
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Danielle Fleming

November 24, 2023

5  out of  5
rating by Danielle Fleming
"Best decision I could have ever made switching my insurance to State Farm! Thank you Tom and your whole staff for the great customer service!! Have recommended you every chance I get."
We responded:
"Danielle, we are so glad you have been happy with your coverage and service. Thank you for sharing your experience with your friends and family, a referral is the best compliment we can receive!"
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Ron Brown

November 12, 2023

5  out of  5
rating by Ron Brown
"We've been with Tom for several years now, their customer service is second to none! Highly recommended!"
We responded:
"We appreciate you being a loyal customer, Ron!"
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Richard Moody

August 7, 2023

5  out of  5
rating by Richard Moody
"Our agent, Sara, answered all of our questions and did a great job."
We responded:
"Thank you for the 5 star review and sharing your positive experience with our office, Richard!"
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John Connor

January 27, 2023

4  out of  5
rating by John Connor
"First claim I have had in years getting terrible service......thanks for getting involved when you became aware of the problem it was solved"
We responded:
"John, we are so sorry that you had a bad experience with Emergency Road Service. As soon as our office became aware of the issue, we worked quickly to help take care of the problem. It is my sincere hope that you are pleased with the resolution we were able to provide. Please reach out if there is anything else we can do. -Tom Rivera, Agent"
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Jim W

June 24, 2022

3  out of  5
rating by Jim W
"I was with this insurance agency for some time until their rates went through the roof. I was told that I was now of an age where the rates were going up. Well the thing is I switch to Allstate and didn't have that issue. The one thing I will say the kind of surprise me was that in the time I was with the agency I never received a call or any contact from the agency principal. Made me feel like just another number."
We responded:
"Jim, I'm sorry that you were not happy with State Farm's rates. Unfortunately, as an agency, we don't have any control over that. We appreciate the time you spent with us and if you are ever unhappy with Allstate or want to compare rates again since they do change, please reach out."
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M Simmons

January 21, 2022

1  out of  5
rating by M Simmons
"Stay away from this agent. He is very dishonest and may give you bad information and then lie about what he told you. Many other honest agents out there. Update: If you were sorry you would man up and admit your mistake. We believed in you and it was very costly to us, as you know. Update2: got my annual present from the IRS today reminding me again how dishonest his agency is. Choose this agent at your own risk but don’t believe anything he tells you. A real person would admit their mistakes. One star is two stars too many."
We responded:
"Mike, I am very sorry that you feel this way. I have been an agent for 30 years and have always been about honesty and integrity. My office has tried many times to help and we strive to do the best for all of our clients."